Auto-Aggregate Consumed Services Into Charges

The single most important thing to understand about billing in Veona is that you rarely create charges yourself. As clinical events complete all over the hospital — a lab result released, a drug dispensed, a bed-day, a procedure — each one emits a billable charge automatically and it lands on the patient’s account. The billing clerk’s job is to review what accrued, not to re-key it. This page shows how charges arrive and how you confirm them.

Who / when: the billing clerk, at any point during or after a patient’s care — whenever you need to see what a patient owes. A charge is one billable line raised by a clinical event; charges arrive in the Open state, ready to be invoiced. A UHID is the patient’s permanent Unique Health Identifier. We’ll follow Amina, a billing clerk, reviewing a patient’s account.

1. The clinical team (anywhere in Veona) — completes ordinary care. There is nothing billing-specific to do here. Each of these events raises an Open charge on its own:
   • a lab result is released → a charge per test, priced from the lab catalogue;
   • an imaging report is signed → an imaging charge;
   • a prescription is dispensed → a charge for the drug × quantity;
   • a theatre procedure completes → the surgery fee plus consumables;
   • a ward bed-day accrues → the daily rate × length of stay.
2. Amina (billing clerk) — opens Bill → Charge Capture and selects the patient (by UHID). Their Open charges are listed, each one already priced.
3. Amina — reviews the lines. Every charge carries the audit trail back to the clinical event that raised it, so she can see exactly which test, drug, or bed-day produced each line.
4. Amina — only if a genuinely billable event could not be inferred automatically (something done on paper, for instance) does she add a manual charge on the same Charge Capture screen. This is the exception, not the rule.

Note

Because charges accrue from the source clinical event, they are accurate and complete without anyone transcribing them. The same central seam feeds the patient’s account whether the work happened in Labs, Imaging, Rx, Theatre, or the Ward — one consistent path, fully audited.

Tip

You do not have to wait until discharge to see charges. They appear on Charge Capture as soon as each clinical event completes, so you can keep an eye on a running total for a long stay.

What happens next

Once the Open charges are present and correct, they are ready to be grouped and priced for settlement. The billing clerk turns them into a payer-priced, multi-currency invoice — see Turn Charges Into a Scheme-Priced Invoice. For an admitted patient, this same accrual is what makes a one-step final bill possible at discharge — see Settle a Final Bill at Discharge.

Follow the trail

• Next: Turn Charges Into a Scheme-Priced Invoice
• Related: Settle a Final Bill at Discharge · Produce the Final Bill on Discharge