Veona Appointments

import { Steps } from ‘@astrojs/starlight/components’;

What this is

Veona Appointments is the type-aware scheduler. Booking is one form with three distinct outcomes: an In-person clinic visit, a Telehealth consult (which creates a secure Veona Live join link), or a Referral (a clinical document that is eSigned to send). It also covers the schedule, calendar, waitlist, and no-show analytics.

Who uses it: front_desk, scheduler, and intake_admin book and reschedule (they hold appointments.write). Creating and signing referrals uses the least-privilege appointments.refer key, held by front_desk, scheduler, intake_admin, and also clinician / nurse (the referring provider whose eSign PIN — a 6-digit signing re-authentication, separate from the login password — binds their signature).

Editions

Appointments is included in Hospital, Network, and Public Health. It is not in Health Centre. It depends on Register.

Screens

The Veona Appointments tabs, as the app names them:

• Schedule — the appointment list
• Calendar
• Booking — the type-aware booking form
• Waitlist
• Referrals
• No-Shows — no-show analytics
• Reports
• Settings

Book an appointment (type-aware)

1. Open Booking.

2. On step 1 · Booking type, choose In-person, Telehealth, or Referral. The form’s later steps change to match.

3. In-person: pick the patient, provider, date, time, and visit type (New / Follow-up / Review), then select Book appointment.

4. Telehealth: pick the patient, provider, date, time, modality (Video / Audio), and reason, then select Schedule consult. A secure join link is sent to the patient on the chosen channel.

Create a referral (eSign)

Caution

A referral is a clinical document — signing with your eSign PIN is what sends it. An unsigned referral is unprocessed.

1. In Booking, set Booking type to Referral.

2. Fill the referral fields — patient, urgency (Routine / Urgent / Emergency), direction (Outgoing / Incoming), and the referral detail.

3. On step 4 · Sign & send, enter your 6-digit eSign PIN.

4. Select Sign & send referral.

Reschedule or cancel

1. Open Schedule.

2. On the appointment row, choose Reschedule — set the new date / time and a reminder option, then confirm.

3. To cancel, choose Cancel and record a reason; to flag a missed appointment, mark it No-show.

Manage the waitlist

1. Open Waitlist.

2. Select Add to waitlist, choose the patient, and save.

3. When a slot frees up, select Offer slot on a waiting entry and Send offer.