Your eSign PIN

import { Steps } from ‘@astrojs/starlight/components’;

Your eSign PIN is a 6-digit electronic signature. You enter it to sign and lock clinical records, and every signature is recorded in an audit trail.

Caution

Your eSign PIN is not your login password. They are separate credentials with separate setup and reset flows. Changing one never changes the other.

What the eSign PIN signs

You re-enter your eSign PIN to put your signature on a record. The signature locks the record and is written to a tamper-evident audit trail. Records that are signed with the eSign PIN include:

• Lab results and reports — verify and sign out a result.
• Imaging reports — sign and lock a radiology report.
• Theatre records — sign an operating-theatre case or anaesthesia record.
• Referrals — eSign a referral letter.
• Birth and death records and certificates — issue a certificate.
• Prescriptions, dispensing, and interaction overrides — including overriding a drug-interaction hard stop at order time.
• Clinical notes, discharge summaries, patient instructions, and consent.
• Blood-bank decisions — typing, screening, crossmatch, unit issue, transfusion administration, and reaction reports.

When a record is ready to sign, you are shown the eSign PIN prompt (for example, a Sign & Lock action). Enter your 6-digit PIN to complete the signature.

Note

Your facility’s administrator can set policy for the PIN — for example, whether a PIN is required for clinical actions, prescribing, or result release, and how long a PIN re-entry stays valid before you are asked again.

Setting your eSign PIN for the first time

You create your eSign PIN during first-time onboarding, after you sign in and set up two-factor.

1. On the Create your eSign PIN step, enter a 6-digit PIN.

2. Enter it again to confirm. The two PINs must match.

3. Save to finish onboarding. You are now able to sign records.

Changing or resetting your eSign PIN

You can change your eSign PIN from your account security settings. To confirm the change, you re-authenticate with one of:

• your current eSign PIN, or
• your account password, or
• a two-factor code.

Then choose a new 6-digit PIN and confirm it.

Tip

If you have forgotten your eSign PIN, use your password or a two-factor code to authorise the change — you do not need the old PIN.

Every signature is audited

Setting, changing, failing, and using your eSign PIN are all recorded as security events, along with each record you sign. This audit trail is part of how Veona keeps clinical records trustworthy.