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Veona Help Centre

Clinician (Doctor)

You see patients, decide what care they need, and document it. In Veona you are an ordering provider: you place orders for tests, imaging and medication, and you review the results — but you do not enter results, author imaging reports, or dispense yourself. That separation is deliberate and enforced.

What you can do

Section titled “What you can do”

Your role (clinician) holds these capabilities:

  • Open and document encounters — create encounters, write and sign clinical notes, manage problems, allergies, care plans and tasks. (chart.encounter.create, chart.note.write, chart.note.sign, chart.problem.manage, chart.allergy.manage, chart.careplan.manage, chart.task.manage)
  • Record vitals and administer medication at the point of care. (chart.vitals.record, chart.medication.administer)
  • Order lab tests and order imaging — including a unified requisition that mixes both. (lab.order.create, lab.read, imaging.order.create, imaging.read, imaging.study.view)
  • Prescribe medication and, when a drug-drug interaction or allergy hard-stop fires, override it with your own eSign PIN (physician-first rule). (chart.medication.prescribe, rx.prescribe, rx.interaction.override)
  • Use the AI Scribe to draft notes, and approve the draft into the record. (scribe.use, scribe.approve)
  • Author and eSign referrals, and read patient profiles and the master index. (appointments.refer, register.read, patients.read)
  • On the floor: triage, treat and disposition in the ED, admit to a ward, and schedule a theatre case. (ed.triage, ed.treat, ed.disposition, ward.admit, theatre.schedule)

eSign PIN is your 6-digit signing PIN. It is separate from your login password and is required every time you sign or override a record.

What you cannot do

Section titled “What you cannot do”

You cannot enter or verify lab results, author imaging reports, or dispense medication. Those are fulfilment actions held by lab scientists, radiologists and pharmacists. You review the released result — you do not produce it.

Where you work

Section titled “Where you work”
ScreenModuleWhat you do there
Patients, New Encounter, New Order, ScribeChartDocument care, raise orders, draft with AI Scribe
New RequisitionDiagnosticsOrder labs + imaging on one requisition
New PrescriptionRxPrescribe, clear DDI/allergy hard-stops
Released Reports, ViewerImagingReview imaging results

A typical day

Section titled “A typical day”
  1. Open the patient in Patients (Chart) and start a New Encounter.
  2. Document the visit — or dictate it and let the AI Scribe draft your note, then review and approve it.
  3. Order tests and imaging from the unified New Requisition (Diagnostics); sign and send with your eSign PIN.
  4. Prescribe in Rx. If a DDI or allergy hard-stop fires, record a reason and Override & Sign with your eSign PIN.
  5. When results come back, review the released values and reports; act on any critical finding you are notified about.
Section titled “Related guides”