Change Your eSign PIN With Re-Authentication

Your eSign PIN is your electronic signature, so changing it is a security event, not a casual edit. Veona will never let you set a new PIN without first re-authenticating — proving it is really you. You confirm with one of three things: your current eSign PIN, your password, or a current MFA code (multi-factor authentication — a code from your authenticator app). Only after that proof is accepted does the new PIN take effect; the old one stops working immediately.

Who / when: All Staff with a signing PIN, whenever you want to rotate it — on a routine schedule, after you suspect someone may have seen it, or simply because it is time for a fresh one.

1. All Staff — open Account → Security. Find the “eSign PIN” card (it shows when the PIN was last set) and press “Change PIN”.
2. All Staff — in the “Change Your eSign PIN” dialog, use the “Confirm With” dropdown to pick how you will prove it is you: “My current eSign PIN”, “My password”, or “An MFA code”. Enter that proof in the field below it.
3. All Staff — type your “New 6-digit PIN” and re-type it in “Confirm New PIN” to be sure they match.
4. All Staff — press “Change PIN”. Veona checks your proof, and only if it is correct does it set the new PIN. You will see a confirmation that your eSign PIN was changed.
5. All Staff — from this moment your old PIN no longer works and your new PIN signs everything. Next time you finalise a record, use the new one.

Caution

The change fails closed. If the proof you enter is wrong — a mistyped current PIN, the wrong password, or a stale MFA code — Veona refuses the change and your PIN stays exactly as it was. Too many incorrect PIN attempts can temporarily lock signing for a short cool-off period, after which you can try again. There is no way to set a new PIN without passing the re-authentication step.

Note

This is a change, not a recovery. If you have forgotten your current PIN entirely and cannot re-authenticate with your password or an MFA code either, contact an Administrator — your account security and identity have to be re-confirmed before a PIN can be reset. The whole point of the re-auth gate is that nobody, including you on autopilot, can change the signature silently.

What happens next: your new PIN is live across every module straight away — it is the same universal signature, just with a new value. Records you signed before the change keep the signatures they already carried; the audit trail records that your PIN was rotated. Use the new PIN exactly as before, on every note, result, prescription and certificate — see Sign and Amend Any Record With Your eSign PIN.

Follow the trail

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