Front of House — Registration, Queue & Emergency

This journey walks through front of house — registration, queue & emergency in Veona, one task at a time, in plain language. Read it top to bottom to follow the whole story, or open just the guide you need — every page links to the previous and next steps so you can follow the trail.

Guides in this journey

1. Register a Patient and Mint a UHID
2. Merge Duplicate Patient Records
3. Open an Encounter at Registration
4. Check In an Appointment Into an Encounter
5. Link a Queue Ticket to an Open Encounter
6. Converge Appointment and Queue on One Encounter
7. Triage an Emergency Patient to the Board
8. Admit an Emergency Patient to a Ward
9. Refer an Emergency Patient Out With a Packet
10. Discharge an Emergency Patient With a Note
11. Issue, Serve and Drain a Queue Ticket
12. Activate Resus With One Tap
13. Turn On the Free Follow-up Window and Waive the Follow-up Fee