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Veona Help Centre

Welcome to Veona

Veona is a hospital management, electronic medical record, and laboratory information system (HMS / EMR / LIMS) built for healthcare facilities across Africa. It runs as a single product you can deploy in the cloud or on-premises, covering the day-to-day work of a clinic, a full hospital, a multi-facility group, or a public-health programme.

Who uses Veona

Section titled “Who uses Veona”
  • Clinicians — doctors and nurses who register encounters, order tests and imaging, prescribe, and document care.
  • Lab and pharmacy staff — lab scientists who run the bench and sign out results, pharmacists who dispense, and the teams who manage stock.
  • Radiology and theatre teams — radiographers and radiologists, surgeons and theatre nurses.
  • Administrators — facility, HR, and clinical admins who manage staff, roles, settings, and assets.
  • Patients — who use the patient portal to view results, book appointments, and join telehealth consults.
  • Operators — the Veona team who provision and support facilities from the control plane.

The three places you sign in

Section titled “The three places you sign in”

Veona is delivered as separate apps, each on its own address:

  • Staff app — hms.veonahealth.com. The same staff application is also served at emr.veonahealth.com and ehr.veonahealth.com; all three are aliases for the one app, so use whichever your facility points you to. This is where all clinical and administrative work happens.
  • Patient portal — patients.veonahealth.com. A separate app for patients, with passwordless sign-in.
  • Control plane — platform.veonahealth.com. The operator console for provisioning, billing, and licensing. Most readers of this guide will not use it.

How this help centre is organised

Section titled “How this help centre is organised”

You can approach the documentation three ways:

  • By role — start with what your job involves (ordering, fulfilling, registering, administering).
  • By module — register, chart, labs, imaging, rx, ward, theatre, billing, and the rest.
  • By workflow — end-to-end journeys such as a diagnostics requisition, a ward admission, or a telehealth consult.

Where to go next

Section titled “Where to go next”