Welcome to Veona

Veona is a single platform that runs a whole healthcare facility — the clinical record, the laboratory, and the business behind it. It began as a hospital management, electronic medical record, and laboratory information system (HMS / EMR / LIMS) and now reaches from the front desk and the bench all the way to the ledger, with the same record shared end to end. You can deploy it in the cloud or on-premises, and run anything from a standalone laboratory or a single clinic to a full hospital, a multi-facility group, or a public-health programme.

What Veona covers

The platform is broad. The areas below each have their own module pages and step-by-step guides — this is the shape of the whole:

Front of house & clinical care — registration, the patient queue, the clinical chart, appointments and referrals, the ward, theatre, maternity, and a full Emergency Department.
Diagnostics — laboratory, imaging, and Veona Connect (the link to analysers and modalities), with lab quality control (Westgard rules and Levey-Jennings) and cost-per-reportable-test cost intelligence built in.
Medication & supply — prescribing, pharmacy dispensing, and one shared inventory.
Specialist clinical services — Physiotherapy, Dialysis, Ambulance & EMS, and Blood Bank & Transfusion.
Clinical building blocks — scored clinical assessments and a general clinical-procedure catalogue you configure once and reuse everywhere.
Business & operations — a native finance ledger, procurement, fixed assets, and patient-relationship management (PRM), all posting into one set of books; see Finance, Procurement, Assets and PRM.
People — built-in HR and payroll.
Records, insight & exchange — release-of-information records requests, the Veona Pulse analytics engine, and read-only FHIR export for authorised partners.
The patient — the patient portal and telehealth.

Who uses Veona

Clinicians — doctors and nurses who register encounters, order tests and imaging, prescribe, and document care.
Lab and pharmacy staff — lab scientists who run the bench and sign out results, pharmacists who dispense, and the teams who manage stock.
Specialist teams — radiographers and radiologists, surgeons and theatre nurses, physiotherapists, dialysis nurses, ambulance crews, and the blood bank.
Business & operations staff — finance and accounts, procurement, asset and biomedical engineers, HR and payroll, records officers, and relationship managers.
Administrators — facility, HR, and clinical admins who manage staff, roles, settings, and assets.
Patients — who use the patient portal to view results, book appointments, and join telehealth consults.

Veona is delivered as separate apps:

Staff app — where all clinical and administrative work happens. Use the address your facility points you to.
Patient portal — a separate app for patients, with passwordless sign-in.

How this help centre is organised

You can approach the documentation three ways:

By role — start with what your job involves (ordering, fulfilling, registering, administering).
By module — every part of the platform has its own reference page, from registration, the chart, labs and imaging to finance, procurement, HR and the specialist clinical services.
By workflow — end-to-end journeys such as a diagnostics requisition, a ward admission, or a telehealth consult.

Where to go next

New to the staff app? Read Signing in.
Setting up two-factor? See Multi-factor authentication.
About to sign your first record? See Your eSign PIN.
Wondering why you can or can’t see a module? See Editions and what you can see and Finding your way around.