See a Booking and Reschedule It

Who / when: the Patient, signed in to the patient app, who has an upcoming appointment and needs a different date or time. There is nothing to install and no one to phone — your bookings live in the same scheduler your clinic’s front desk uses, so a change you make is the change they see.

We will follow Amina, who has a follow-up appointment next week but a conflict has come up.

1. Patient — sign in to the patient app (no password needed — see Sign In Passwordless With a Magic Link) and open the Bookings tab. This is your “My bookings” list: every visit, test or consult that is scheduled for you, newest first.
2. Patient — find the appointment you want to move. Each row shows the service, the provider and the date and time in your clinic’s own timezone, with a coloured status pill (for example Confirmed).
3. Patient — on that row, press “Reschedule”. The row expands to show the times you can move to.
4. Patient — pick a new slot, then press “Reschedule” again to confirm. (Changed your mind? Press “Close” to leave the booking exactly as it was.)
5. Patient — the booking updates in place to the new date and time, and you will get a content-free confirmation on your usual channel (email or SMS) that your appointment has changed.

Note

A reschedule is not a new, separate booking. The app calls the same canonical Appointments service the clinic uses, so the move happens on the staff schedule too — the front desk sees the new time, no double-entry, no second appointment left behind. The time you see in the app, the time in the confirmation message, and the time on the clinic’s schedule are always the one and the same.

Tip

Want to cancel rather than move it? The same booking row offers “Cancel” — useful when you no longer need the visit at all. If you would rather book something fresh, press “New booking” at the top of the list; that path is covered in Book From the Portal Onto the Staff Schedule.

Caution

Only you can see and change your bookings. The app shows your appointments and no one else’s, and a change you make is tied to your signed-in session — there is no way to reach another patient’s schedule.

What happens next

Your appointment now sits at the new time on both your app and the clinic’s schedule, ready for check-in when you arrive. The front desk needs to do nothing extra — when you turn up, your appointment is checked in into an encounter and your visit proceeds exactly as a booked visit should.

Follow the trail

• Previous: Sign In Passwordless With a Magic Link
• Related: Book From the Portal Onto the Staff Schedule · Join a Telehealth Consult From the Patient App · A Patient’s First Visit, End to End