Veona Integrations — Wallets, Claims & Attendance
This journey covers Veona Integrations — the facility’s bridge to the outside services that money and operations rely on. It is not a clinical surface; it is the adapter layer that connects Veona to payment gateways, insurance payers, your accounting package, and the physical clock-in devices on the wall.
It works on a BYOK model — bring your own key. Veona does not resell payments or claims; each facility plugs in its own provider accounts, and those credentials are stored encrypted and never read back. Your billing manager or admin sets them up once in Settings → Payments & integrations; the guides below are the day-to-day use.
A few terms before you start, each defined again where it first appears:
- A patient wallet is a stored-value balance held against a patient — topped up through a payment provider, then spent against that patient’s invoices.
- A diaspora top-up link is a single shareable web link (no login, no app) that a relative abroad opens to add money to a patient’s wallet.
- A claim is a bill for treatment sent to an insurance payer for reimbursement; an e-claim is one sent electronically. HMO = a private Health Maintenance Organisation, NHIS = a National Health Insurance Scheme, NHIA = Ghana’s National Health Insurance Authority (whose portal is CLAIM-it).
- Eligibility is a real-time check that a member’s cover is active; ERA / remittance is the payer’s reply saying what they approved and paid.
- Time-attendance is staff clocking in and out on a physical device (Veona supports ZKTeco clocks) — this is payroll attendance, not patient biometrics.
Read the guides in order, or open just the one you need — every page links to the previous and next steps so you can follow the trail.