Ambulance

If your clinic offers it, the Ambulance screen lets you request medical transport and watch its progress toward you.

In a life-threatening emergency, always call your local emergency number directly. This screen is for arranging transport through your clinic, not for emergencies where every second counts.

Requesting transport

1. Sign in at patients.veonahealth.com.
2. Open Ambulance from your portal home.
3. Enter your pickup location (an address or nearest landmark) and a short note on what’s wrong.
4. Add a contact phone we can call back on if you’d like, then select Request Transport.

You’ll see a confirmation that your request has been received.

Following your request

Each request appears with its own reference and a live status — requested, dispatched, arrived — that updates on its own. Once an ambulance is on the way, you’ll see the estimated arrival time so you know how long to expect.

If your clinic doesn’t offer ambulance requests through the portal, the screen will let you know.

Next steps

• Your portal home
• Messages and documents