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How a Session Bills and Feeds Pulse

The clinical work in a physiotherapy episode pays for itself, in two senses. As soon as it is recorded properly it raises charges that become revenue in the books, and the same records light up the analytics in Veona Pulse. Nobody types a charge, and nobody re-keys a number into a report. This guide follows that trail so you can see — and trust — where the money and the metrics come from.

Who / when: Tobi the physiotherapist does nothing extra here — the charges and metrics fall out of the assessment and the signed sessions she already recorded. A Billing Clerk and the finance team pick up the charges downstream.

What becomes a charge

Section titled “What becomes a charge”

Two physiotherapy events raise charges, through the same central billable seam every Veona clinical module uses:

  • Saving the assessment raises a PHYSIO-ASSESSMENT charge.
  • A signed, attended session raises a PHYSIO-SESSION charge.

Both charges are priced from the facility’s tariff for those service codes. If the codes have not yet been priced, the charge is captured at zero for the billing team to price — it is never silently dropped.

How the charge becomes revenue

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  1. Each session rides its own Outpatient encounter stamped with the Physiotherapy department — so the charge resolves the Physiotherapy cost-centre automatically.
  2. The open charges are assembled into an invoice in Veona Bill, exactly like any other clinical charge.
  3. When that invoice is issued, Veona Bill posts the accrual to the General Ledger: Dr Accounts Receivable / Cr Revenue. The revenue is attributed to the physiotherapy cost-centre, so the service line’s contribution shows up in the books on its own.

If a session used stock consumables, those left inventory when the session was recorded and flow through to cost-of-goods — the cost side of the same service line.

How the session feeds Pulse

Section titled “How the session feeds Pulse”

Veona Pulse computes physiotherapy KPIs straight from the live episode and session records — never from a separate, hand-maintained feed. The physiotherapy metric sources are:

  • Active Physiotherapy Episodes — open episodes (referred, assessed or active), with a breakdown by physiotherapist.
  • Physiotherapy Sessions Delivered — attended sessions, trended over time, with a therapist-utilisation breakdown.
  • Physiotherapy No-Show Rate — the share of scheduled sessions recorded as a no-show.
  • Physiotherapy Goal Attainment — the share of resolved SMART goals reaching Achieved (this is why keeping goal statuses current matters).
  • Physiotherapy Revenue — the captured physiotherapy charges, read from the same ledger the finance reports read, so the number always ties out.

These appear automatically in the Pulse catalogue, on dashboards, and in the report builder.

What happens next

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That is the full loop: a referral becomes an episode, the episode becomes recorded care, the care becomes revenue in one set of books and metrics in Pulse — all from the work the physiotherapist already does. To see the accounting side in full, follow the billing and finance trails below.

Follow the trail

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