Veona Pulse

import { Aside } from ‘@astrojs/starlight/components’;

What this is

Veona Pulse is the analytics engine. It reads live data from every module — census, queue flow, revenue, clinical KPIs (Key Performance Indicators) — and presents it as dashboards, then lets you build, schedule and export custom reports.

Pulse metrics are computed from real per-tenant data, never seeded or static. A number on a Pulse dashboard reflects the facility's actual current state.

Who uses it

• Pulse Analyst — read dashboards, build saved reports, and export. Does not see the revenue-assurance / anti-leakage surface and cannot change settings.
• Pulse Admin — full analytics control including the revenue-assurance surface and settings. The leadership / facility-admin / internal-audit persona. Also reads the audit log.

Most clinical roles hold read-only analytics on their own domain. The revenue-leakage view names approvers and cashiers, so it is held to leadership/audit (Pulse Admin) only.

Editions

Veona Pulse is included in the Hospital, Network and Public Health editions.

Screens

The Veona Pulse work surfaces:

Dashboards · Clinical Operations · Diagnostics · Pharmacy & Supply · Revenue & Finance · Front-Desk & Flow · Workforce · Revenue Assurance · Operational · Group Benchmarking · Statutory · ICD-11 · Report Builder · Reports · Settings.

Read a dashboard

1. Open Dashboards — the Executive Analytics home — for the cross-facility overview: headline KPIs plus encounter-volume and revenue trend charts.
2. Drill into a domain board for that area’s metrics: Clinical Operations, Diagnostics, Pharmacy & Supply, Revenue & Finance, Front-Desk & Flow or Workforce. Each board carries KPI tiles, trend charts and breakdown tables; filter it (by department, or by payer on the finance board), export any breakdown as CSV, Excel or PDF, and use View Records to drill from a figure to its source.
3. Operational tracks throughput, utilisation and turnaround against their targets, flagging each metric On Target, Watch or Off Target.
4. Group Benchmarking ranks every facility in a network against one chosen metric (network deployments only).

Revenue Assurance, Statutory and ICD-11 each have their own section below.

Revenue assurance

Revenue Assurance is the anti-leakage and anti-fraud surface, reserved to the Pulse Admin. It surfaces suspected revenue loss — unbilled services, stock shrinkage, cashier variance and override anomalies — as a value-at-risk figure with a prioritised worklist.

1. Choose a window — 30 Days, 90 Days or 12 Months — and read the Total at risk figure and the category tiles.
2. Work the Leaks To Investigate list, highest value first. Select Drill on a row to inspect the records behind a leak, or Export to download that worklist.
3. Select Thresholds to tune the detection settings and re-run the detectors.

A drill-down shows the reference, the staff member involved, the date and the amount — never a patient identifier.

Statutory returns and ICD-11 coding

Statutory and ICD-11 support regulatory and diagnosis-coded reporting.

• On Statutory, review each return’s period, due date and status. Open a return to preview its aggregated, PHI-free data elements, then Export Return to produce the DHIS2 file for the authority.
• On ICD-11, review coding-completeness against target and Sync To Statutory to feed ICD-11 coding into the returns.

Build and schedule a report

1. Open Report Builder.
2. Choose the metrics, filters and grouping for the report; preview the result against live data.
3. Save the report — it appears under Reports.
4. From a saved report, set a schedule so it runs automatically and is delivered on a cadence.

Export

Saved reports and dashboard views can be exported (Pulse Analyst or Pulse Admin). Export honours the same permission scope as the dashboard, so a user only exports data they may already see.

Settings

Open Settings to configure saved-report defaults and the analytics surface (Pulse Admin).