Guides by Role
Veona shows every person only the screens and actions their role allows. Access is deny-by-default: you can do exactly what your role grants, and nothing more. If a screen or button is missing for you, your role does not hold that capability — that is by design, not a fault.
A core rule runs through the whole product: the person who orders care is not the person who fulfils it.
- Clinicians and nurses order tests, imaging and medication, and review the results.
- Lab scientists, radiologists and pharmacists fulfil those orders (enter and verify results, author reports, dispense) — they cannot place the order.
Pick your role below.
Front office and flow
Section titled “Front office and flow”- Front Desk — register patients, manage the queue, book appointments.
- Billing & Cashier — invoices, claims, payments at the window.
Clinical
Section titled “Clinical”- Clinician (Doctor) — order tests and imaging, prescribe, review results, sign notes.
- Nurse — record vitals and notes, administer medication, raise orders.
- Ward Nurse — inpatient observations and medication administration.
- Surgeon — schedule cases, author and sign the peri-operative record.
- Midwife & Obstetrician — antenatal, labour, delivery, newborn, birth certificate.
Diagnostics fulfilment
Section titled “Diagnostics fulfilment”- Lab Scientist — enter, verify and release lab results.
- Radiologist — author and sign imaging reports.
- Pharmacist — dispense prescriptions (not prescribe).
Specialist clinical services
Section titled “Specialist clinical services”- Physiotherapist & Physio Assistant — run the rehab episode: assess, plan, deliver and sign sessions, discharge.
- Dialysis Nurse & Nephrologist — enrol and prescribe, set up chairs, schedule and run sessions.
- Ambulance / EMS Crew — fleet and crews, dispatch, the run sheet, hand off to the ED.
Records and relationships
Section titled “Records and relationships”- Records Officer — release-of-information requests from intake to delivery.
- PRM Manager — accounts, leads, the opportunity pipeline, quotations and campaigns.
Business operations
Section titled “Business operations”- Finance Manager & Accountant — the chart of accounts, journals, the general ledger and the close.
- Procurement Manager — requisitions, RFQs, purchase orders, three-way match and payments.
- Asset Manager & Biomedical Engineer — the asset register, maintenance, calibration and depreciation.
- HR Manager — hire, onboard, roster, leave and time, payroll, appraise and train.
- Analytics Manager — Veona Pulse dashboards, custom and scheduled reports, exports.
Administration and compliance
Section titled “Administration and compliance”- Facility Administrator — facility settings, staff, assets.
- Integration Administrator — external integrations and the partner records export.
- Data Protection Officer — data-subject requests and retention.
Looking for a screen-by-screen tour of a module instead? See the module guides. Looking for an end-to-end task across modules? See the workflows.