Veona Chart

What this is

Veona Chart is the clinical record. From a patient’s chart you start encounters, write notes (free text or from a template), place diagnostic and medication orders, and manage problems, allergies, vitals, care plans, and tasks. Ordering is wired into Diagnostics (labs + imaging) and prescribing runs the DDI (drug-drug interaction) and allergy checks at order time.

Who uses it: the Clinician authors the full record — encounters, notes, prescribing, problems. The Nurse writes notes, records vitals, manages allergies and care plans, and administers medication but does not prescribe.

Editions

Chart is included in every edition — Health Centre, Hospital, Network, and Public Health. It depends on Register, and ED and Ward in turn depend on Chart.

Screens

The Veona Chart tabs, as the app names them:

• Patients — the patient worklist
• New Encounter
• New Order
• Scribe — the Veona Scribe entry point
• Clinical Tasks — delegated care-team work
• Templates — note templates
• Registries
• Reports
• Settings

Patient-scoped views (cover sheet, results, notes, meds, vitals, problems) are lenses reached by opening a patient, not standalone screens.

The patients worklist

Patients is the chart’s landing worklist — the directory you open a record from.

1. Search by name, UHID, or status in the search box. Sort by UHID, patient, or status by selecting the column header (select it again to reverse).

2. Each row shows the UHID, the patient (with age and sex), phone, blood group, and a status pill — Outpatient, Inpatient, Discharged, or Deceased.

3. Select Preview (or the patient’s name) to open a summary card with quick links to New Order, Add Note, and Vitals; select Open (or Open Full Record) to open the full chart.

Use New Encounter (top right) to begin documenting, or Clear Filters to reset the search.

Open a patient and start an encounter

1. Open Patients and search by name, UHID, or status.

2. On the patient row, select Open (or Preview then Open full record) to open the chart.

3. To begin documenting, open New Encounter, pick the patient and clinician, enter the presenting complaint, and select Start encounter — this opens the chart.

Write a clinical note

1. From the chart’s notes view, select From template to compose against a template, or Free text for a free-form note.

2. Write the note. (To dictate it instead, select Use Veona Scribe.)

3. Select Sign note to sign and persist it.

Caution

Signing a note locks it. Later changes are made through the eSign amendment chain (re-sign with your eSign PIN — a 6-digit signing re-authentication, separate from the login password), which preserves the original immutably.

Clinical tasks

Clinical Tasks is the care team’s shared to-do list — the “who is doing what” for a patient. Each task is owned by a named team member, with a priority and a due date, so delegated work never falls through.

1. Open Clinical Tasks. Choose a patient (the task list is per patient), or turn on My Tasks to see everything assigned to you across patients.

2. To raise one, fill in New Task: the task itself, Assign To (search the care team), a priority (Routine, Urgent, or STAT), a due date and time, and an optional detail line. Select Create Task.

3. A task moves Open → In Progress → Done using the row actions (Start, Complete), or Cancel it. A done or cancelled task can be Reopened.

Place an order (labs / imaging) and prescribe

1. Open New Order.

2. Choose the order type — Laboratory, Imaging, Medication, or Procedure. For labs and imaging, search the catalogue (for example “FBC”, “CT head”); for medication, search the drug formulary.

3. For a medication, the DDI and allergy checks run as you enter the drug. If a check returns a hard stop the order is held.

4. Select Sign & send to release the order.

Caution

A hard stop DDI / allergy result blocks release. To proceed you must open the interaction override, record a reason, and override with your eSign PIN (physician-first override). Otherwise the medication order stays held.

Send patient instructions

Patient instructions are managed from the patient’s profile in Veona Register (the Patient Instructions tab), reachable by clinicians and nurses with read access to the register.

1. Open the patient profile and the Instructions & notifications tab.

2. Select New instruction, give it a title, and write the body.

3. Select Send & eSign, enter your 6-digit eSign PIN, and send. The instruction is delivered one-way to the patient.

Clinical registries

Registries are two population-level cohort views — not a single patient’s record — built from the chart data and used to run recalls. Both are read-only.

• Immunization — coverage per vaccine (given, due, and overdue counts, with a coverage percentage) plus a defaulters recall list: the patients who are due or overdue, so you can call them back.
• Chronic Disease — patients grouped into cohorts by condition (for example hypertension, diabetes, HIV, TB). Select View Roster on a cohort to see its patients.

Each view stays empty until immunizations are recorded, or problems are marked chronic, on patients’ records.

Chart reports

Chart Reports turns live chart activity into an operational summary for a Monthly or Weekly range: encounters, notes signed, orders placed, vitals recorded, new problems, and medications administered.

1. Choose the range with the Monthly / Weekly toggle — the report rebuilds for the selected range.
2. Select Rebuild Report to refresh the figures.
3. Export the report with Export CSV or Export PDF.

Chart settings

Settings is where you configure how the chart behaves. It is grouped into Chart Preferences, Early-warning Thresholds (the values behind the deterioration flags), and Access & Audit. Each change saves immediately — there is no separate Save button. The page also holds the per-record-type custom fields for the clinical core (encounter, note, problem, vitals, care-plan item).

The Patient History Timeline console (below the settings) chooses which record sources appear on the patient timeline and record pack — see the next section.

Configurable patient-history timeline

A patient’s history timeline is the chronological story of their care, compiled from records across Veona. You can choose which record sources appear on it — and the order they appear in — under Chart → Settings, in the Patient History Timeline section (managed by the clinician and nurse roles).

The sources you can show, hide and reorder are: Encounters, Clinical Notes, Diagnoses, Problems, Lab Results, Imaging Reports, Prescriptions, Vitals, and Documents.

1. For each source, use its toggle to show or hide it. A source you have never touched defaults to enabled, in its natural order.
2. Use the up (↑) and down (↓) arrows to reorder a source — put what your clinicians read first at the top.
3. Each change saves immediately — there is no separate Save button.

Note

This setting primarily governs the ordering and contents of the compiled / exported record pack (the longitudinal summary produced when records are released) and the patient timeline view. It is a presentation choice — it never changes what is recorded or billed, only what is shown.

Caution

The setting is facility-wide, not per user — everyone sees the same configured timeline. The custom display-label for a source is stored but is not editable in this screen (it shows read-only). And the source list is fixed — adding a new kind of source needs a software update, not a setting.

For the step-by-step, see Choose Which Records Appear on the Patient Timeline.