Messages and Documents

The portal lets you exchange secure messages with your care team and share documents — all in one private place.

Secure messages

Secure messaging is a private way to stay in touch with your clinic — safer than ordinary email because it stays inside the portal.

1. Sign in at patients.veonahealth.com.
2. Open Messages from your portal home.
3. Read replies from your care team, or start a new message.
4. Type your message and send it. Your care team will reply in the same place.

Messages are for non-urgent questions. If you have an emergency, contact your clinic directly or your local emergency service.

Documents

You can keep documents in the portal — both ones you upload and ones your clinic shares with you.

To download a document your clinic shared:

1. Open Documents from your portal home.
2. Select the document to download it.

To upload a document (for example, a referral letter or a photo of an old report):

1. Open Documents.
2. Select Upload.
3. Choose the file from your device and confirm.

Your documents are stored securely and encrypted, and are only visible to you and your care team.

Next steps

• Viewing your results
• Viewing your bills