Family Access
Family Access lets you link a child or someone you care for, so you can help manage their portal — and, if someone helps manage yours, approve and control that too.
Approving someone who wants to help you
Section titled “Approving someone who wants to help you”If someone asks to help manage your account, their request appears at the top. You’ll see who’s asking, your relationship, and the level of access they want. Select Approve or Decline — you’re always in control.
Adding someone you care for
Section titled “Adding someone you care for”- Sign in at patients.veonahealth.com.
- Open Family Access from your portal home.
- Choose who you’re adding:
- A child or dependent in your household — enter their record reference from the clinic, which the clinic then confirms.
- An adult who will approve your request — enter a few of their details; they approve it from their own portal before access begins.
- Choose your relationship and how much access you need (full access, or appointments only), then select Request Access.
Managing access
Section titled “Managing access”The people you care for are listed with their status. Where it’s allowed, you can select View Their Portal to switch into their account and help out, and Remove to end access at any time.