See the Reminders Feed in the Portal

Who / when: you, the patient, any time you want a quick look at what’s coming up — an upcoming appointment, a scheduled video consult, a follow-up or a care nudge. The portal gathers these into one plain Reminders list for you; you don’t create them yourself, Veona derives them from your real appointments and care.

A note on privacy first. When the clinic nudges you on your phone — by WhatsApp, SMS, USSD or email — those outside messages are deliberately content-free: they tell you that something is due and ask you to sign in, but they never put your clinical details into a text or email. The full picture lives safely behind your sign-in, here on the Reminders list.

1. Patient — sign in to your portal (see Sign In Passwordless With a Magic Link) and open Reminders from the menu. The screen explains it plainly: “We notify you content-free on your channel — sign in to see details.”
2. Patient — read the list. Each reminder is a single row with what it’s about and when, and a small tag showing which channel it was sent on (for example WhatsApp or Email), so you can see how the clinic reached you.
3. Patient — act on anything that needs you: tap through to a booking to see its time and place, or to a telehealth consult to find its Join control when the time comes. If there’s nothing due, the list simply reads “No reminders” — there is nothing you need to do.

Note

You don’t add reminders by hand. Veona builds this feed from your actual appointments, consults and care plan, so it stays accurate on its own. Behind the scenes a regular, careful scan creates each nudge once and never doubles them up — see Run the Reminder Scan Without Duplicates.

Tip

Want to change how the clinic nudges you — WhatsApp instead of SMS, say? Set your preferred channel under Settings; see Set Notification Preferences and Channels. The Reminders list itself always shows the full details once you’re signed in, whatever channel you chose.

What happens next: keep an eye on Reminders ahead of a visit, or just sign in whenever a content-free nudge lands on your phone. When an appointment passes or a consult finishes, its reminder naturally falls away, and new ones appear as fresh care is scheduled — so the list is always a current, at-a-glance view of what’s next.

Follow the trail

• Previous: Sign In, Reset and Recover a Portal Account
• Related: Run the Reminder Scan Without Duplicates
• Related: Set Notification Preferences and Channels