Feedback and Complaints
Feedback and Complaints is where you can tell your clinic how a visit went and raise — and follow — a concern. Your feedback helps improve your care.
Rate a recent visit
Section titled “Rate a recent visit”- Sign in at patients.veonahealth.com.
- Open Feedback from your portal home.
- Choose a recent visit, say how likely you’d be to recommend the clinic, and add a rating or comment if you’d like.
- Select Submit Feedback.
You’ll see a thank-you once it’s recorded.
Raise a complaint
Section titled “Raise a complaint”If something wasn’t right, you can raise a complaint:
- Choose a category (for example, waiting time or billing).
- Add a short subject and describe what happened.
- Select Submit Complaint.
Track your complaints
Section titled “Track your complaints”Your complaints are listed with a reference number and a status you can follow — in review or resolved — along with any note the clinic adds as they look into it.
If you have no recent visits to rate, or no complaints, the screen will let you know.