View Bills in the Portal
Who / when: the Patient, any time they want to know what they’ve been charged or what is still owed. The portal’s Bills area shows your real invoices — the same figures the clinic’s finance office sees — so you can check your balance without queuing at a counter or making a phone call.
The numbers on your portal are not a separate copy or an estimate; they are read live from Veona’s billing records. As your visit generates charges — a consultation, each lab test, any imaging, dispensed medicines — those charges are assembled into invoices, and those invoices are exactly what appear here. An invoice you’ve paid shows as settled; an invoice still owing shows its outstanding balance.
- Patient — sign in to the patient portal (see Sign In, Reset and Recover a Portal Account).
- Patient — open Bills from the portal home. You’ll see your invoices, each with its date, amount and status (for example settled or outstanding).
- Patient — select an invoice to see its detail — the individual charges that make it up, so you can see what each amount was for.
- Patient — check your overall balance at a glance. If your facility has the wallet enabled, you’ll also see your wallet balance and can top it up and pay an outstanding invoice from it — see Top Up a Wallet and Pay Invoices.
What happens next: you know where your account stands. If your facility uses the patient wallet, you can top it up and clear an invoice right from the portal; otherwise you can pay at the clinic, where the cashier records it against the very same invoice (see Take a Payment, Deposit or Refund). Either way, the balance you see on the portal updates as soon as a payment is posted.