Log In With MFA and Pick a Facility

This is the sign-in you do every day. You enter your password, confirm it is really you with a two-factor code, and — if your account belongs to more than one facility — pick which one you are working in. MFA (multi-factor authentication) is that second proof of identity, usually a 6-digit code from your authenticator app. Choosing a facility matters because it scopes your whole session: the patients, schedules and data you see are the ones belonging to the site you select.

Who / when: All Staff, at the start of a shift or whenever you have been signed out. You will need your password and your authenticator app (or a backup code if your phone is unavailable).

1. All Staff — open the Sign in page. Enter your work email and “Your password”, then press “Sign in”.
2. All Staff — at the “Two-factor verification” step, enter the 6-digit code from your authenticator app and press “Verify”. If your facility sends codes by email instead, press “Email me a code” and enter the one that arrives. The code typically submits as soon as the last digit lands.
3. All Staff (more than one facility only) — if your account has access to several sites, Veona shows “Choose a facility”. Click the building you are working in today. (If you belong to just one facility, this step is skipped and you go straight in.)
4. All Staff — you land in Veona, scoped to the facility you picked, and your session is live.

Note

Picking a facility is not cosmetic — it establishes your session’s scope. Everything you do for the rest of the session happens inside that facility’s data. If you move between sites during the day, sign in again (or use the facility switcher in your account menu) to re-scope to the other one. You never see another facility’s patients by accident.

Tip

Lost your phone or no signal? On the two-factor step you can press “Use a backup code” and enter one of the single-use codes you saved when you first set up two-factor. If your facility allows them, “Use a passkey” lets you sign in with your device’s fingerprint or face instead of a password — phishing-resistant and quick. You can also ask Veona to “Email me a login link” from the sign-in page for a passwordless way in.

Caution

If you have lost your authenticator device and your backup codes, do not keep guessing codes. Use the “Contact your administrator” link on the sign-in screen — an Administrator can help you recover access. Repeated wrong attempts are recorded and can lock you out for a while.

What happens next: you are signed in and working in your chosen facility. From here, any time you finalise clinical work — a note, a result, a prescription, a certificate — Veona asks for your eSign PIN, the signature you created at first login. That signing flow is covered in Sign and Amend Any Record With Your eSign PIN.

Follow the trail

• Previous: Complete First Login With Password, MFA and PIN
• Related: Complete First Login With Password, MFA and PIN · Sign and Amend Any Record With Your eSign PIN