Veona Queue

import { Steps } from ‘@astrojs/starlight/components’;

What this is

Veona Queue is the live patient-flow controller. Each service point (registration, vitals, doctor, pharmacy, and so on) is a lane on the board; tokens move through the lanes as staff call, serve, complete, transfer, or mark patients as no-show. It also drives a waiting-room Display Board and a self-service Kiosk for issuing tokens.

Who uses it: front_desk, queue_operator, and intake_admin operate the board (they hold queue.operate). intake_admin additionally configures stations (queue.manage).

Editions

Queue is included in every edition — Health Centre, Hospital, Network, and Public Health. It depends on Register.

Screens

The Veona Queue tabs, as the app names them:

• Board — the live queue board
• My Queue — the screens scoped to your station
• Vitals Station — record vitals at a service point
• Tickets
• Display Board — public waiting-room view
• Stations — configure service points
• Kiosk — patient self check-in
• Flow Analytics
• Reports
• Settings

Call the next patient

1. Open Board (“Live queues”).

2. On a service-point lane, select Call next to call the next waiting token, or Complete & call next to finish the patient currently serving and call the next in one action.

3. Use Recall to re-call the current token, or Complete (no next) to finish without auto-calling.

4. On an individual token you can also Transfer it to another lane or mark it No-show.

Note

If no lanes appear, no service points are configured yet — add them under Stations (or Queue settings) first.

Run the vitals station

1. Open Vitals Station.

2. From the “Waiting for vitals” list, select Record vitals on a patient row.

3. Enter the vitals, then select Record & send to doctor to save and route the patient to the doctor queue.

Issue a token and run the kiosk / display

1. On Board, select Issue token (top action, or on a lane) to add a patient to a service point.

2. Open Display Board on the waiting-room screen to show called tokens publicly.

3. Open Kiosk on a patient-facing terminal so patients can self check-in and draw a token.