Veona Queue

What this is

Veona Queue is the live patient-flow controller. Each service point (registration, vitals, doctor, pharmacy, and so on) is a lane on the board; tokens move through the lanes as staff call, serve, complete, transfer, or mark patients as no-show. It also drives a waiting-room Display Board and a self-service Kiosk for issuing tokens.

Who uses it: the front desk, queue operators, and intake admins operate the board. Intake admins additionally configure stations.

Editions

Queue is included in every edition — Health Centre, Hospital, Network, and Public Health. It depends on Register.

Screens

The Veona Queue tabs, as the app names them:

• Board — the live queue board
• My Queue — the screens scoped to your station
• Vitals Station — record vitals at a service point
• Tickets
• Display Board — public waiting-room view
• Stations — configure service points
• Kiosk — patient self check-in
• Flow Analytics
• Reports
• Settings

Call the next patient

1. Open Board (“Live queues”).

2. On a service-point lane, select Call next to call the next waiting token, or Complete & call next to finish the patient currently serving and call the next in one action.

3. Use Recall to re-call the current token, or Complete (no next) to finish without auto-calling.

4. On an individual token you can also Transfer it to another lane or mark it No-show.

Note

If no lanes appear, no service points are configured yet — add them under Stations (or Queue settings) first.

Run the vitals station

1. Open Vitals Station.

2. From the “Waiting for vitals” list, select Record vitals on a patient row.

3. Enter the vitals, then select Record & send to doctor to save and route the patient to the doctor queue.

Issue a token and run the kiosk / display

1. On Board, select Issue token (top action, or on a lane) to add a patient to a service point.

2. Open Display Board on the waiting-room screen to show called tokens publicly.

3. Open Kiosk on a patient-facing terminal so patients can self check-in and draw a token.

Work your personal queue

My Queue is your personal, station-scoped view — the patients waiting for you, longest-waiting and highest-priority first.

1. Select Ready For Next Patient to pull the next patient into Now With You.
2. Open their chart to see them, then, when you are done, select Complete & Call Next Patient to finish the current patient and pull the next in one action.
3. The Waiting For You list shows everyone still in your queue, with their token, wait time, and priority.

Find and manage tickets

Tickets is the facility-wide list of every token, with triage priority, wait timers, and status.

1. Filter by station, priority, or status; search by token, patient, or UHID; and sort by priority, longest wait, or time joined.
2. Select Call on a waiting row to call that patient.
3. Tick several rows to act in bulk — Notify re-sends the waiting patients an SMS, Mark No-show closes them out.

Configure stations

Stations is where an intake admin defines the service points that make up the board.

1. Select Add Station, then set the Station name, Token prefix, number of Counters, the SLA target (minutes), and the Station type — service point, clinical service, or vitals / triage. A clinical station can pin a specific clinician.
2. Use Pause / Resume to hold or reopen a station, Edit to change it, and Close to take it out of service (transfer any waiting tokens first).

Each row shows the live now-serving, waiting, and average-serve figures for that station.

Flow analytics

Flow Analytics is the read-only view of outpatient flow across the facility.

1. Choose a range — Today, Last 7 days, or Last 30 days.
2. Read the volume and timing metrics — tokens, average and median wait-to-call, service time, turnaround, throughput per hour, and the SLA-breach, no-show, and recall rates.
3. Drill into the per-station heatmap (bottleneck stations are flagged) and the breakdown by triage priority.

Reports

Reports covers queue performance over a weekly or monthly window.

1. Choose Weekly or Monthly.
2. Review the headline metrics, the Volume By Station chart, and the Per-station Breakdown (bottleneck stations are flagged).
3. Select Export to download the per-station rows.

Statutory and ministry reports live in Veona Pulse.

Settings

Settings configures how the queue behaves for your facility and manages queue-related custom fields. Options save as you set them.